We offer a return period of 14 days, during which customers may return their package without providing a specific reason. The 14-day period begins on the day the package is received. Please ensure that the return shipment is sent back to us within this time frame.
Return conditions All returned items must be in their original, unworn condition, with all tags and packaging intact.
Please note that customers are responsible for the cost of return shipping.
How long will it take to receive a refund?
Once you’ve sent your items back to us, you should receive your refund within 10 working days after the items have reached our address.
You can track the progress of your return using the provided track and trace of your chosen carrier, which indicates when the package reaches our warehouse. The 10-workday processing period commences from this point onward. Once the refund has been issued, you will receive a notification. Please be aware that it may take up to 3 days for the refund to reflect in your bank account. If you haven’t received your refund in this timeframe, please fill in the contact form or email us so we can investigate this for you.
What payment methods can I use?
We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:
Credit or debit cards: We accept major credit and debit cards, including Visa, Mastercard, and American Express.
Local payment methods: We accept local payment methods in some countries, such as iDEAL, BanContact, or Sofort.
PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.
Mobile payment services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay.
Gift cards or store credit: If you have a gift card or store credit issued by us, you can use it to pay for your purchases.
Please note that the availability of payment methods may vary depending on your location and the specific products you're purchasing. If you have any questions about payment methods or need assistance with your payment, please don't hesitate to contact our customer support team.
Do you offer discounts or promotions?
We occasionally run exclusive discounts or promotions. Stay updated by subscribing to our newsletter or following us on social media to never miss an offer.
Can I exchange an item for a different size or color?
Yes, exchanges are possible within the 14-day return period, provided the item is in its original condition. Please contact us to arrange an exchange, and note that availability depends on stock levels.
Can I update my shipping address after placing an order?
If your order has not yet been shipped, we may be able to update your shipping address. Please contact our customer support team as soon as possible with the correct address details. Once the order has been shipped, changes are no longer possible.
Contact
If you have any questions, please do not hesitate to contact us. We strive to respond within 48 hours. Please check our FAQ section below, which may already provide answers to your questions.Please note that our customer service is open from 9:00 AM to 5:00 PM, Monday to Friday.For general inquiries or customer questions, you can use the contact form below or send an email to support@vaereatelier.de
CONTACT US
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